Apprentice for Customer Service Marketing

In a rapidly growing information society it becomes more and more important to qualify people who are able to deal with the new communication media safely and very professionally. As an apprentice in customer service marketing you will learn how to communicate in the most effective way, to act and think cost-conscious but still service oriented and to offer a costumer-tailored solution.

Communicational Skills

You will learn how to communicate positively and eloquently with the most varied groups of persons on most varied issues and at the same time always being a professionally competent and friendly contact. No telephone at hand ? - not a problem for you – a classic letter, an email or voice over IP – these media make you feel at home.

Business Skills

In our Finance and Controlling Department, you will learn how to create an ideal demand analysis and assess it economically worthwhile. You will also incorporate your knowledge from the Sales and Human Resources Department to offer our customer a preferably cost-effective, HR manageable and appealing solution.

Technological know how

You will learn how information- and telecommunication systems work and how to use them. Based on the latest application software, you will also learn how to develop more efficient and cost-effective solutions, and where these in conjunction with all departments may also meet their limits.

Sales & Service Skills

Being a professional in dialogue marketing, you are as a matter of fact the first contact for our versatile customers from most varied industries. Knowing your customer even before the first contact, you are always an excellent audience – even being able to put yourself in another person’s position. Referring to this, you preferably offer the customer the best possible solution: Satisfaction !