Jobs

OUR AMBASSADORS

Jonida Pacara

Profile

Position at FLYLINE:
Customer Service Agent

Studies:
European Studies & Business Management

At FLYLINE, because …
…as travel enthusiast she can connect hobby with her job.

„I love to travel and discovering new places – at FLYLINE I managed it to combine my hobby and my profession.”

Cappadocia, Seville and Porto: so far, these are the favorite destinations Jonida Pacara could visit, thanks to the travel benefits at FLYLINE. However, she is not the only one benefiting from favorable priced flights and hotels. Even customers are affected by her passion, as she is able to tell them about her very own travel experience. “What I like most about my job, is the ability to assist and try to have a good impact on customer’s life”, says Jonida. Since she started working for FLYLINE in autumn 2017, she mainly has worked in the areas of customer service, sales and the loyalty program of British Airways. “I acquired much knowledge about travel industry and improved my communication skills – And in addition, as I am a travel enthusiast, I’ve learned lots of things that are good to know for my next trips”, she explains.

Full commitment for studies and job
While starting her career at FLYLINE, she graduated her Master studies in European Studies at Europa-University Flensburg and Syddansk University in Denmark with a double degree M.A. and M.S.c. “I really appreciate the flexibility regarding working times and the ability to work remote, as it helped me to find a balance between job and studies”, she remembers. Previously, she completed the Bachelor studies in Business Management at European University in Tirana. 

The born Albanian, who has, besides excellent English skills, also good skills in German, Italian and Spanish, already keeps her next career goals in mind: Team Leader and social media expert. As she wants to stay longer at FLYLINE, the helpful and friendly atmosphere at work is a great incentive. “I realize at FLYLINE it is not just customer comes first - the support and well-being of the employee is equally important”, says Jonida Pacara.

Create lasting memories
To keep this well-being even after work, Jonida loves to paint or take pictures, as these are her favorite hobbies, aside from her passion for travelling. “It allows me to collect memories”, she says. “Travelling boosts my creativity.” She also likes working on different tools to edit pictures on free time and sharing them with friends on her social media channels.

Profile

Position at FLYLINE:
Customer Service Agent

Studies:
European Studies & Business Management

At FLYLINE, because …
…as travel enthusiast she can connect hobby with her job.

Here write employees

  
  • Romina Gallardo Boccardo

    FLYLINE Ambassadors

    ”Working at FLYLINE allows me to both work in my mother tongue, and to stay in my adopted country – and thanks to the travel benefits I can visit my family regularly.”

    More
  • Rizwan Anwar

    FLYLINE Ambassadors

    „I simply enjoy helping – whether it’s fulfilling our customers' needs and expectations are met or ensuring our colleagues personal development within the company”.

    More
  • Jonida Pacara

    FLYLINE Ambassadors

    „I love to travel and discovering new places – at FLYLINE I managed it to combine my hobby and my profession.”

    More
  • Diane Tindjou

    FLYLINE Ambassadors

    „For me it´s more than just working in French or English. It´s that connection that´s birthed among colleagues. I also appreciate the flexibility and home office arrangements with which FLYLINE supports us parents.”

    More
  • Angela Waerdt

    FLYLINE Ambassadors

    „FLYLINE is a true melting point of cultures. More than 50 nations working under one roof – and doing so as a family with an open environment”

    More
  • Milena Kocic

    FLYLINE Ambassadors

    ”Communicating with one another, coupled with excellent customer understanding: at FLYLINE, coming into contact with people from all over the world turns into a wonderful experience – every day!“

    More