Jobs

4 careers – 4 secrets of success for a career at FLYLINE

Many people hope to be able to fulfil their dream careers – but how does one go about it? In order to be able to answer this question I spoke to four of my colleagues about their career path here at FLYLINE, as they all used different possibilities and opportunities to develop their career with the company. This is an exciting topic for me because generally speaking it is real life that inspires me most; and I think I am not alone with this point of view, which is why I have compiled a number of career paths and secrets of success from my colleagues. 

Jack Croft - Team Leader

Jack studied Geography and Planning at University of Sheffield. In 2016 he started working for FLYLINE as a Customer Service Agent. Before he became a Team Leader of team Sheffield about one year later (for the UK/US markets), he travelled around the world.

What are in your eyes the key skills required by a Team Leader?
Patience, very good organisational skills and communication skills, alongside having a neutral perspective on every issue. 

What are the main duties of a Team Leader?
The daily tasks I take care of as a team leader are performance checks for the members of my team and the coaching of my agents. I act as a bridge between the agents and various departments. As well as this I also take care and participate in a number of additional projects.

What does a team leader require to be successful at FLYLINE?
The secret of success is really quite simple: To be successful in this position you must find a good balance between having good time at work and performance. These things go hand in hand. If you have fun at work you are, generally speaking, more motivated to do well.  

What do you like most about your job?
So, the great thing about this job is working with my colleagues who come from all over the world, and the dynamic and international environment that creates.

What advice would you offer others thinking of developing their career here at FLYLINE?
My advice to anyone wanting to develop their career would be to work hard and have realistic expectations, but never give up. 

Zuzanna Arciszewska - Team Leader

Zuzanna was born in Poland and besides her native language Polish, she also speaks German, Spanish and English and has master’s degree in English Philology. Two years ago, she began her career at FLYLINE as a Customer Service Agent and was recently promoted to the position of Team Leader.

What are in your eyes the key skills required by a Team Leader?
Flexibility, good communication skills, motivation and a talent for team management.

What are the main duties of a Team Leader?
Performance monitoring and the coaching of agents is very important, and also the regular reports to team executives.

What does a team leader require to be successful at FLYLINE?
It’s important to develop good people management skills and learn from other Team Leaders. To be a successful leader you must make sure that your team is happy and satisfied. The team may be one unit, but you also need to approach each of its members as individuals with specific sets of skills.

What do you like most about your job?
I like meeting different kinds of people with many different personalities and love working in a multicultural environment. I also enjoy being able to contribute to company's success.

What advice would you offer others thinking of developing their career here at FLYLINE?
Don’t hesitate to take big steps, if there is an opportunity, grab it and leave your comfort zone regularly. 

Euan MacGregor - Internal Auditor and Finance Controller

After completing a BA degree from the University of London, Euan began his career working for the tax department of a national bank. After that he qualified as in Internal Auditor while with a chartered quality assurance company and went on look for new challenges at an investment bank in central London. He started at FLYLINE back in 2017 as an Agent and now works as Controller and Internal Auditor.

What are in your eyes the key skills required by an internal auditor and controller?
Analytic skills, communication skills, experience working in finance and auditing knowledge, organisational skills and finally flexibility, to be able to adapt within the role.

What are the main duties of an auditor and controller?
My duties include monthly and ad-hoc audits and finance reporting, within FLYLINE and to British Airways. As well as this I also oversee external audits, preparing presentation material, the publication of the Management Headlines, data protection compliance other projects such as the Business Continuity Plan, a kind of contingency plan to enable the company to react quickly to unforeseen circumstances, such as longer system outages.

What does an auditor and controller require to be successful at FLYLINE?
Accuracy and punctuality along with a supportive approach to working with others.

What do you like most about your job?
I like the fact that it is constantly challenging, there are new subjects, systems or processes to look at every month.

What advice would you offer others thinking of developing their career here at FLYLINE?
FLYLINE offers an open culture, so it’s always good to talk to people already working in that area to show your interest and let them know your individual skill set.

Paula Santos de Lera - Trainer for the British Airways Executive Club (EC)

While creating this article, Paula was a trainer. In the meantime she works from home - therefore she can't fullfill her trainer tasks anymore and decided to change departmens. The article will still stay online of course.

Paula makes sure that her new colleagues are well informed about the British Airways reward program (Executive Club). Before she started working for FLYLINE as a Customer Service Agent in January of 2017, she studied Oceanography. She has been a trainer for more than a year now as she loves to train, teach and coach. 

What are in your eyes the key skills required by a trainer for the British Airways Executive Club?
Empathy, flexibility, patience and being approachable – and of course knowledge of the Executive Club.

What are the main duties of a trainer at FLYLINE?
Creating training materials, explaining theory and research using internal information platforms.

What does a Trainer require to be successful at FLYLINE?
Empathy and patience are key. I make sure that new colleagues aren’t afraid to ask questions: I also try to keep the training sessions simple. In addition to that the participants don’t feel overwhelmed by too much information.  

What do you like most about your job?
I am very passionate about helping other colleagues using my skills and knowledge. 

What advice would you offer others thinking of developing their career here at FLYLINE?
My advice for anyone considering a career at FLYLINE is to always focus on how you can benefits others with what you do, and don’t be shy about trying something new.

Profile

Position at FLYLINE: 
Customer Service Supervisor for the UK/US-market 

Studies:
Bachelor of Business Administration

At FLYLINE because …
…of the fantastic colleagues.

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